Cookie Policy

Cookies

When we provide services we want to make them easy, useful and reliable. When we deliver these services and information through our website this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don’t have to give the same information multiple times during one task,
• measuring how many people are using services so we can make sure that there is enough capacity to make them work efficiently, and look at ways we can make them easier to use.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

Session cookies

A session cookie is a reference to you for the duration of your visit on the site. It enables us to secure our forms by checking that no one else is pretending to be you. The cookie only lasts as long as your visit.

Remember my details

When you select “Use a cookie to remember this” we set a cookie to remember who you are. This might be, for example, when entering your postcode to search My North West Leicestershire or, if you are a site administrator, logging in to the site. This cookie will last for 1 year from when it is first set. After this time, or if you delete the cookie yourself, you will need to re-enter your details on your next visit.

YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

In-site search engine

We use Google’s site search tool to enable our users to search within our websites for the information they need. This tool handles the indexing and searching of our site and does not pass any information to any third party, including Google.

Online surveys of website usage

The cookie used by our survey tool is used to count the total number of unique visitors who are accessing the website over a particular period of time and to identify web visitors who have already been offered the survey so that they are not prompted to participate a second time within any three month period.

Cookies used by NWL Legal

The list below explains the cookies we use and why.

Description

Site cookie acceptance.

Purpose

This cookie is set when a user accepts the site’s cookie policy.

How long does this cookie stay on my computer?

Indefinitely.

Description

Content Management System cookies.

Purpose

These cookies are used to secure parts of our sites (such as online forms) and will only be set if required for security purposes.

How long does this cookie stay on my computer?

Until you close your browser.

Description

My Borough location cookie

Purpose

This cookie remembers the location you enter into My Borough.

How long does this cookie stay on my computer?

If you tick ‘Remember’ this will be stored for 1 year or until you click the “Change address” link. Otherwise this will be deleted when you close your browser.

Description

Google Analytics cookies.

Purpose

If you allow us to set them, these third-party cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google’s Privacy Policy.

How long do these cookies stay on my computer?

Description

YouTube cookie.

Purpose

Unique identifier given to allow tracking of YouTube video views. We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

How long does this cookie stay on my computer?

240 days.

Description

AchieveForms cookies.

Purpose

Please refer to the AchieveForms website for their cookie information.

How long does this cookie stay on my computer?

Until you close your browser.

Description

cGov eForms address lookup cookie

Purpose

Secures the address lookup functionality available in some online forms

How long does this cookie stay on my computer?

Until you close your browser

Description

Load Balancing Cookie.

Purpose

This cookie helps the ServMetric (smiley faces) tool work more efficiently by distributing demand across multiple web servers.

How long does this cookie stay on my computer?

Until you close your browser.

Description

AddToAny cookies.

Purpose

These third-party cookies are used to remember your social sharing preferences.

How long do these cookies stay on my computer?

Between one day and a year, depending on the cookie.